Customer service

Customer service

Postby theKING » January 3rd 2012, 6:02pm

What brand has given you the best customer service?
Last edited by Anonymous on January 3rd 2012, 6:09pm, edited 1 time in total.
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Re: Customer service

Postby Horse Feathers » January 3rd 2012, 6:30pm

Best experience for me, Benarus, Deep Blue and Marathon

Worst by far Sinn ( serviced by RGM in PA, not far from me), after giving excuses for 6 months they finally admitted they lost my U1 after I went there in person to pick it up

I rate Citizen as inconsistent , one excellent experience and one terrible
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Re: Customer service

Postby mrneddles » January 3rd 2012, 6:44pm

Holy crap HF, did they reimburse you for a the lost Sinn?
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Re: Customer service

Postby WatchDorks.Net » January 3rd 2012, 6:47pm

Best: Android, Timex

Worst: Invicta (shocking, I know...)

None of my Seikos or Accutrons have ever needed repair or service, so no frame of reference.
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Re: Customer service

Postby Horse Feathers » January 3rd 2012, 7:09pm

mrneddles wrote:Holy crap HF, did they reimburse you for a the lost Sinn?


Yes, we eventually settled after they tried to offer a payoff well below used prices at the time. I fortunately photographed the watch carefully before shipping it, the original purchase was well documented and I had a delivery confirmation with signature.
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Re: Customer service

Postby labman » January 3rd 2012, 8:34pm

Of my watches that needed service; Invicta and Citizen.

Invicta totally sucked balls and no it was a pleasurable experience.

Citizen did a no charge warranty repair on a pre-owned watch that they were aware of the fact that I was not the original owner.

So on a scale of 0 to 10, 10 being the best.

I give Invicta a Negative 10
and
Citizen a +10
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Re: Customer service

Postby Bourbon City » January 3rd 2012, 10:29pm

I have had only one watch give me any kind of problem, a Lumnox. The AD easily took care of it in house.

I do send my Rolex, Tag Heuer and Heuer in for general servicing and have had no problems.

Oh, I do have three Invictas that have problems, but no way will I send them in for anything. Those invictas just set in the drawer until I go fishing again.

bc
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Re: Customer service

Postby foghorn » January 4th 2012, 1:41am

Citizen by a mile.
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Re: Customer service

Postby jason_recliner » January 4th 2012, 2:44am

Seiko, Citizen and Benarus have all been superb.
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Re: Customer service

Postby kevco » January 4th 2012, 3:50am

Timex..hands down.
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Re: Customer service

Postby Datsun240Z71 » January 4th 2012, 3:52am

Bulova/Accutron was superb. Repaired my VX200 under warranty.

Omega was good for warranty repair, but took too long. Problem reoccurred out of warranty and cost almost half the cost of the watch for repair, but it's been fine for 8 years now.

Reactor was poor. Sent two watches back multiple times for misaligned/loose second hands (chronographs) and they tried really hard, even replacing them with new ones, but they have a design/manufacturing/movement issue apparently.

Invicta was OK, but it's not right to charge for warranty repair ($20 something each back then) on fogged crystals on 2 watches. One (Ocean Ghost blue dial) fogged up again shortly thereafter. I fixed it myself.
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Re: Customer service

Postby bedlam » January 4th 2012, 4:16am

Halios.

The 6R15 Seiko movement in my Bluering died only a few weeks after it arrived. Halios shipped me a new watch immediately and without any qualification or discussion. On top of that Jason Lim agreed to my proposition that if I fixed the watch at my own cost I could give it as a gift to my brother rather than return it. Nice guy!

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Re: Customer service

Postby conjurer » January 4th 2012, 6:33am

I've had great experiences with:

d. freemont; fixed my 7750 Laguna Seca a mouth outside of warranty, no charge except for the shipping to him.

Deep Blue; Stan regulated a very fast (although within spec) Miyota 8215 in a 1K diver down to +1 second a day, and had it back to me inside a week.

Alright service from Philip watch, who fixed a 7750 but took several weeks to do it, within warranty (thank god.)

Terrible service from Juri Levenburg, the asshole king of Russian watches with dubious provenance, who fixed a stuttering chrono seconds hand on a Poljot 3133, only after sending close to insulting emails and taking an absurdly long time to do it. He finally fixed it, though, but this put me off Russian watches altogther.
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Re: Customer service

Postby TemerityB » January 4th 2012, 9:44am

Bourbon City wrote: Oh, I do have three Invictas that have problems, but no way will I send them in for anything. Those invictas just set in the drawer until I go fishing again.

bc


Obviously, this isn't WGs - thank our lucky stars. That's my IWG mindset too - they sit off to the side, in a wooden box, only coming out of the dark for oil changes/car washes/laundry day not leaving the house/other similar chores. I'd sell every one of them off, but I have this nasty habit of respecting people and not wanting to foist my problems on others. Probably why I'll never be rich, that mindset.

As for service, these days I have a credo: I'd rather pay than send away. The majority of my better pieces (in my meager collection, as it were) have been purchases at brick and mortar, and I use their service departments for my maintenence and whenever I have a problem. I'm not kidding; my area Tourneau has outstanding service, and I'd rather go there in any event. I am such a fucking retail snob, and that's why - you get what you pay for.
Proof that quartz is still not only viable, but sometimes, something to covet: Grand Seiko.
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Re: Customer service

Postby boscoe » January 4th 2012, 12:41pm

Croton
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Re: Customer service

Postby Bigjimzlll » January 4th 2012, 5:03pm

Chase-Durer has went beyond the norm to help me out. Never charged for anything that was sent out. New Warhawk leather strap, pins and screws for various self screwups. Manuals for many different models.
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Re: Customer service

Postby jaw » January 4th 2012, 6:05pm

Zinex and Deep Blue have both gone above and beyond for me. Omega sucked.
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Re: Customer service

Postby Mark1 » January 4th 2012, 6:41pm

Hate to say it but the only customer service I have ever used in watches was Invicta. They took two months to fix my SW200 winding stem problem but the watch has been fine in the three years since. Go figure.
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Re: Customer service

Postby kevco » January 5th 2012, 5:52am

I would like to give a shout out to a local guy here in Tulsa. Brick and mortar of course.
Fred Espigara @ Espigara's Watches and Clocks.
Third generation watchmaker. He has done a lot of things for me foc.
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Re: Customer service

Postby DIAMANTE » January 5th 2012, 11:56am

Klaus Kobec from Timepiece International.

I purchased their Sports Couture chronograph and wore it every day for 5 years. This was before I developed my obsession of buying lots of watches.

Anyway, I abused the watch - wore it swimming, running, etc... It was scratched to hell and had a chipped crystal. Then one day I banged it on something and shattered the crystal.

I sent it to Timepiece International for repair. They called me when they received the watch, said they were sending me a catalouge and that I could pick out any watch I wanted (even more expensive ones) free of charge eventhough the watch was out of warranty.

I ended up selecting the same watch and they sent it to me free of charge.

I still own it.
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Re: Customer service

Postby TemerityB » November 27th 2014, 9:58pm

Update: Since this thread was new, I've had a good service experience with Omega, and an outrageously good, best ever service experience from Michelle for one of my wife's women's watches. Just a great experience with them.
Proof that quartz is still not only viable, but sometimes, something to covet: Grand Seiko.
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Re: Customer service

Postby gregl515 » November 28th 2014, 1:01am

Seapro, two of their bracelets fell apart. I mailed both watches at their expense and they fixed them and returned them to me without charge in a little over a week.

Bad experience with Invicta. Skeleton watch arrived DOA. I sent it back at my expense the next day. They said I misused the watch and tried to jack me for more than the watch was worth to fix it. I told them to keep it and stick it up their ass.
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Re: Customer service

Postby Kahuna74 » November 28th 2014, 7:35am

Best, Bulova.
Second, Seiko.
Worst, yup Invicta. That was what brought me here a few years ago.
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Re: Customer service

Postby koimaster » October 12th 2016, 10:51pm

Worth a bump
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Re: Customer service

Postby jaw » October 12th 2016, 11:27pm

I rescind my previous endorsements of Zinex (Zixen) and Deep Blue. I cannot get the former to answer the phone or return calls/emails. Deep Blue, well...it's been way too long and I couldn't care less.

Tag however, is excellent. Online progress tracking. Regulation and complete overhauls on 2 Tags were superb experiences.
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