Why Swiss watch repairs are becoming a pain

All things Swiss

Why Swiss watch repairs are becoming a pain

Postby koimaster » June 27th 2017, 9:06am

Even a Swiss-brand watch will not run forever. Nowadays, minor repairs can be very expensive or take months because many specialist watchmakers no longer receive spare parts from Swiss manufacturers.

If your Mercedes breaks down anywhere in the world, you don’t need to send it to the factory in Stuttgart. You can confidently take it to an authorised dealer in your area.

But what is common practice in the car industry no longer works for some Swiss-brand watches: the specialist shop in Shanghai, Brussels or Zurich where you bought your Breitling, Omega or Cartier can no longer repair your luxury chronometer themselves. It's due to a breakdown in a once-cooperative relationship between manufacturers and retailers.

“The retail trade is being excluded from repairs,” complains the owner of an established Bernese watch retailer, who wants to remain anonymous. “Certain brand manufacturers no longer supply spare parts but require that the watches be sent to the brand workshop, even for minor repairs.”

https://www.swissinfo.ch/eng/costly-rep ... n/43264088


“Your heart was warm and happy

With the lilt of Irish laughter

Every day and in every way

Now forever and ever after."
User avatar
Posts: 34681
Joined: December 16th 2009, 11:00pm
Location: Oregon

Re: Why Swiss watch repairs are becoming a pain

Postby TemerityB » June 27th 2017, 7:52pm

I really liked Xyno's comment.
User avatar
Posts: 14200
Joined: June 12th 2010, 10:00pm
Location: New York City

Re: Why Swiss watch repairs are becoming a pain

Postby biglove » June 27th 2017, 8:57pm

Brands make a significant profit on repairs. More repairs keep their watchmakers busy and increase the corporation's profits.

At least that's what sounds about right to me.
"Get your facts first, then you can distort them as you please."- Mark Twain

User avatar
Watchlord WIS
Posts: 11219
Joined: October 27th 2013, 9:18am
Location: Deep South

Return to Swiss Watches

Who is online

Users browsing this forum: No registered users and 3 guests